I have worked In the IT industry for 9 years now. I have worked at all levels starting at 1st line support, taking calls and fixing issues on 1st point of contact. I then moved on to second line support, fixing the more complex calls that couldnt be fixed on the initial call. I now work as a Systems Engineer which is classed as 3rd line support. The type of calls I deal with are of the more complex variety that 1st and 2nd line support where unable to resolve. I use my own knowledge and also liase with Software Manufacturers to resolve complex issues.

I have a wide range of skills dealing with all different areas of IT, If you have a problem that involves an application that I dont have listed, send me an email as I may have come across it in the past and may be able to provide support.

Nathan

NVQ Level 3 in IT

I have also been on various different official and custom training courses these include,

Unicenter
Microsoft Exchange 5.5
Microsoft Exchange 2003
Microsoft Systems Management Server 2003
Microsoft Windows server 2003
Microsoft Active Directory 2003