Currently working as an ICT Support Technician for the local council supporting a large network e.g. managing user accounts, shared folders, backups and general administration of the ICT systems within the organisation, I have 3 years experience in the job working from Apprentice level to where I am now.

I have a wide range of experience in setting up Wireless and cabled networks using Cat5e and Cat6, also I can also configure basic servers using Windows 2000 Server and Server 2003 including Active Directory, as well as basic level knowledge of ISA Server 2006. But my strengths in IT support are more in the hardware section i.e. installation and wiring up of networks, building PC's, and PC repair.

Experience in different levels of Wireless Network Security i.e. WEP, WPA-PSK and Mac address filtering.

Quite an advanced knowledge of Windows 95/98/ME/2000 Professional, Windows XP Home and Professional as well as intermediate knowledge of Windows Vista Ultimate, and Microsoft Office 97/2000/XP/2003 and 2007.

A2 Level in Information and Communication Technology
NVQ Level 2 - IT Practitioner
NVQ Level 3 - IT Professional
BTEC National Award - IT Professional