How can I avoid disputes?

Normally disputes can be avoided by recognising that disputes may arise due to miscommunication and can often be resolved between the parties.

Intellifix recommends the following steps to avoid disputes:

• Maintain open lines of communication.
• Be clear about your expectations and check in frequently with the other party.
• Do not leave anything to assumptions.
• Discuss resolution expectations regarding your issue, payment terms and work schedule before any work begins or payment is made.
• Make sure to explicitly state all assumptions for resolution requirements, such as delivery schedule, revisions, support and payment schedule.
• Ask for full contact information of the other party once a quotation has been made prior to acceptance.
• Get the agreement in a written document, such as a document attachment in an email send to you prior to accepting work. 
• Send/receive payment in instalments, as key milestones are met (if any milestones are set).
• Have both parties sign-off on the work carried out via the online ticketing system, perhaps with additional Private Messages or email between parties.

What if I have a dispute?

In the unlikely event that you do encounter a dispute, you can follow these steps:

• Try to contact the other party again using the private message system. They may not be responding for legitimate reasons or a problem may have risen due to miscommunication. If both of you cannot come to an agreement regarding how to resolve your dispute, use a certified dispute resolution service and involve a mediator to help you reach an agreement.
• If the other party does not respond to your private messages or email postings, email: abuse@intellifix.com and provide complete details about the initial problem you were experiencing before any work was carried out, your dispute concern , including: your username, the username of the other party and the ticket / job number. Please review the "NOTE:" item below regarding INTELLIFIX's involvement after a job as been awarded.
• The Intellifix Investigations Team will attempt to contact the other party to try to re-establish lines of communication and reach a quick resolution. As stated above, post your request to the other party using the system and username whom carried out the work for you. This will allow the INTELLIFIX Investigations Team to review the other party's response. 

Feedback Dispute

If you are involved in a dispute involving feedback, please refer to Intellifix Feedback Policy here to find out in what circumstances Intellifix will consider removing feedback. If the feedback does not violate any of the stated policies, Intellifix will consider removing feedback if presented with a ruling or settlement from a certified dispute resolution service like SquareTrade here

NOTE:

Intellifix is a Venue and a place where you can get support form registered members.

The Site functions as a venue to connect END USERS needing support for software with ENGINEERS able to provide support in a virtual marketplace.  As a neutral facilitator, INTELLIFIX is not directly involved in the actual transactions between END USERS and ENGINEERS or other users of the site. As a result, INTELLIFIX has no control over the truth, accuracy, quality, legality, or safety of postings made by users. Because verifying the identity of a user on the Internet is difficult, INTELLIFIX cannot and does not confirm the identity of users. INTELLIFIX  also does not confirm nor verify the qualifications, background, or abilities of END USERS or ENGINEERS. Therefore, We recommend that You are careful and exercise common sense and good judgment when dealing with any END USER or ENGINEERS on the Site.