FAQ's
Answers to frequently asked questions


What is IntelliFix?
In simple terms IntelliFix is a public place where anyone who has a problem with his or her PC can sign up and get it fixed by Engineers waiting online to assist. All the Engineers listed are independant of IntelliFix, in actual fact IntelliFix dont employ people to fix computers. What we offer is the means for engineers and customers in need of help to be introduced to each other, and work together. IntelliFix uses remote desktop control tools for when the actual work is being carried out.

What is Rapid Support?
Rapid support is for business users who already have their own customers that they provide support to on a day to day basis. Rapid support enables your business to use remote control as a tool to diagnose or repair a customer PC across the internet.

Do I need to buy software?
When you use IntelliFix Rapid Support, there is not software to buy. All you need to do is download the IntelliFix software to your PC and you are up and running.

How do I use Rapid Support?
You can subscribe to Rapid Support and obtain unlimited use for a monthly fee. If you want to register your intentions to use rapid support click here

When you have downloaded the IntelliFix software, you direct your customer to the rapid support portal. After your customer enters unique session information to join a session with you, you are able to share their computer desktop or applications, take control of their mouse and keyboard or show the customer your screen, to name but a few features.

How much does it cost?
Rapid support is priced very competitively, and in most cases cheaper than alternate products. For a price list guide click here

Take a free 15 day trial here

What If I need more help when I'm supporting a customer?
Sometimes it may be necessary for the first support representative to invite a second support representative to share a single customer desktop session. This feature is particularly useful in scenarios where the second support representative has specific knowledge about the problem at hand.

The second engineer chooses to join a rapid support session - and the first support engineer supplies the previously generated session number. The second engineer select 'join session' from the application and enters the session number, the engineer is joined to the suppot session.