Rapid Support for Business use

Do you need temporary remote control of your customer's PC?
Rapid Support provides temporary remote control. Your customer controls who has access and what they can access. Your customer can choose to share their entire desktop or just a single running application. When the session is over you are completely disconnected from the customer.

With Rapid Support, you can avoid costly on-site visits for set up and configurations. Your customer is at ease knowing your just seconds away from helping them and its all secure, and they are in complete control always!

Do you want to be able to access PCs from anywhere to anywhere?
Most remote control products like VNC or RDP for example require router port forwarding or firewall configuration for customers, technicians, or both.

IntelliFix Rapid Support doesn't require any complicated port forwarding or special set up, if you can both connect to the internet and view web pages you can use Rapid Support, so you can deliver a service to anyone, virtually anywhere!

Improve your response times
Because Rapid Support allows you to work on your customer desktop or applications, you can see the issues first hand and provide instant remedies.

Problem solve in less time than it takes to drive there
From the minute the support call comes in you can be diagnosing and curing the customers issue right away, saving you time and money and distance travelling.

Reduce Customer call backs
Provide instant remote desktop support to your customers and vastly reduce customer call backs normally associated with telephone support.

Provide support to your customers wherever they are
Regardless of whether your customer is a few miles away or on a different continent Rapid Support allows you to provide support at the same exceptional level, wherever your customer happens to be.

Maximize your support revenue
Since you are able to lower your travel expenses using Rapid Support this helps reduce your overall support costs and produces quick ROI.