Recording Payment Amount and Type

IntelliFix will record the payment type and payable amount. It will also record when the Support Engineer initiates the next step of the IntelliFix remote support procedure.

 

IntelliFix will record the length of time a client and Support Engineer has spent in total using the ActiveX control in “active” remote connection mode.

 

IntelliFix will always charge based on the length of time spent in “active” remote connection mode, regardless of the Support Engineer’s payment request type.

 

Important Note:  It is important for you to know that connection time is paid for by the Support Engineer and not the person requesting support. The fee proposed by the Support Engineer may include the cost of connection time.

 

The person requesting support is required to pay the Support Engineer for their assistance.

 

In terms of billing, job completion is determined by:

•      The Support Engineer sending a notification to the client to inform them that the job is successfully closed. The client will need to accept that the job is closed within the specified timescale set.

•      The Support Engineer sending a notification to the client to inform them that the job is successfully closed but the client does not reply within the specified timescale.

•      The Support Engineer sending a notification to the client to inform them that the job is unsuccessfully closed and the client accepts that the job is closed within the specified timescale.

•      The Support Engineer sending a notification to the client to inform them that the job is unsuccessfully closed but the client does not reply within the specified timescale.

•      An administrator assigning the job as successfully or unsuccessfully closed, in the event of a dispute.