Overview What is IntelliFix? Why use IntelliFix? New to IntelliFix? Do we have the right person to help you? Getting Started ActiveX Controls What is our ActiveX Application? Installation of the ActiveX Control User Registration Registering as an IntelliFix User Click on `Sign up' in the left navigation (see Figure 1 below) Figure. 1: Registration Button Disclaimer Human Security Email Confirmation Email Verification ActiveX Control Payment Fees and Methods Paying the Support Engineer Payment Fees Payment Methods Payment Up-front Billing Loss of Internet Connection Recording Payment Amount and Type Searching for an Engineer Searching for an Engineer using the Categories Drop Down list Searching for an Engineer using a Keyword(s) Searching for a Support Engineer by username Filtering Results Accessing an Engineers Profile How to access a Support Engineer's Profile Contacting an Engineer/chatting about your problem Requesting and Receiving a Quotation Requesting a Quotation Receiving a Quotation via online ActiveX Control Receiving a Quotation via offline messaging Paying the Support Engineer Fixing the Problem Accessing the ActiveX Control Beginning the remote session with the Support Engineer Feedback When to check Feedback When to leave Feedback Restricted Functionality How Do I leave feedback? How Feedback Works My Profile Your Personal Details Additional Information Categories Adding a photograph to your profile View Profile Upgrading to an Engineer Offline Messages Contacts Jobs Transaction History Lost Password